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TesseractProviding software solutions
for over 25 years
Service Management Software

Tesseract Service Centre Core Components

Customer Assets
Toshiba

Total management of Multiple Customer Installations.

Call Control
Toshiba
Powerful call handling system.
Repair Centre
Toshiba
Controlled job reporting for single or multiple workshops.
Parts Centre
Toshiba
Multi-location inventory and stock control system.
Quote Centre
Toshiba
Prepare quotes that convert to a contract when the quote is accepted.
Remote Engineer Access
Toshiba
Full information flow directly between engineers and Service Centre.
Invoicing Module
Toshiba
Invoice from contract maintenance charges and billable calls.
Meter Billing
Toshiba
Fully integrated meter collection and invoicing.
Prospect Centre
Toshiba
Powerful sales enquiry and action follow-up system.
SC5

Service Center Product Features

Why SaaS?
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Knowledgeable

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Instantaneous (API)
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Popular
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Supporting
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Integrated
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Service Driven
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Located
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Email Service
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Reporting Service
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Connected
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Subscription Service
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SC5

Case studies in your industry sector

Office Equipment
and Copiers

Toshiba

Toshiba embarks on
coast-to-coast roll out of tesseract's service centre.
Garage
and Forecourt
Washtec

No more wash day blues
for Washtec!
Instrumentation
and Machine Tools
Universal Medical Services
MicroPoise selects Tesseract's browser based service management system.
Medical
and Pharmaceutical
Innova

Tesseract's Service Centre System - The prescription for TDI's service success!
Security
and Fire Protection
G4S

Service Centre Software helps Group 4 Technology stay in control.
Support
Tesseract CRM
Sales-orientated customer relationship management (CRM).

Immediate linked-in access.
Sales-orientated customer relationship management (CRM) routines are now possible via the Prospect Centre module of Tesseract's browser-based Service Centre service management system. The functionality - made possible by a specially-developed remote access link to Prospect Centre - means Service Centre now offers service-centric companies of every size a complete and comprehensive view of both existing and potential customers.

Not only does the sales link with Prospect Centre enable service providers to easily identify likely sales needs for existing clients but because there is also immediate access, from anywhere and at any time, to data concerning prospective customers, service providers' sales teams can now view and utilise the real-time, common data available.

Service Centre's Prospect Centre module is a fully integrated sales enquiry and action follow-up databank that also incorporates information such as sales source, sales value with hit rate, product required, SIC code, expected close date, salesman and next action date

Salesman to-do list
The module has an on-demand ‘salesman-to-do’ list feature that displays a chosen salesman’s records in next-action date order, ascending or descending, defaulting actions up to the present date with the option to change, if required.

As each action is completed, the user can add date/time stamped action notes with duration and subject then select a next action date and, as more actions are added, the user is presented with a view of all the actions - ie, a history of the sales enquiry.

A sales quotation can be raised at any time against any lead, plus there are options to print standard or customised reports. All the relevant information can subsequently be easily and quickly converted into a sales order/service call, as appropriate.

400 installations in 35 countries
Prospect Centre is one of a number of integrated modules within Service Centre which, with over 400 installations in 35 countries worldwide, is the world’s most popular service management system and is enabling service-centric companies of every size to better manage and control their field service operations.

Support
Great support
Our support team are there to help, and with training options to suit, Tesseract's support for both Users and System Administrators is second to none.
Support
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Service Management Software. Our unique field service management system that streamlines stock control, remote engineer access, call handling and service control. True SaaS.A web-based application, a field service software that delivers powerful management to companies field service systems and operations.

Subscription Service
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Take advantage of our monthly Pay-as-you-go Service.

Just a few of the companies already using our software:Tesseract Clients