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TesseractProviding software solutions
for over 25 years
Service Management Software

Tesseract Service Centre Core Components

Customer Assets
Toshiba

Total management of Multiple Customer Installations.

Call Control
Toshiba
Powerful call handling system.
Repair Centre
Toshiba
Controlled job reporting for single or multiple workshops.
Parts Centre
Toshiba
Multi-location inventory and stock control system.
Quote Centre
Toshiba
Prepare quotes that convert to a contract when the quote is accepted.
Remote Engineer Access
Toshiba
Full information flow directly between engineers and Service Centre.
Invoicing Module
Toshiba
Invoice from contract maintenance charges and billable calls.
Meter Billing
Toshiba
Fully integrated meter collection and invoicing.
Prospect Centre
Toshiba
Powerful sales enquiry and action follow-up system.
SC5

Service Center Product Features

Why SaaS?
KPS Knowledge Powered Solutions
Knowledgeable

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Instantaneous (API)
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Popular
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Supporting
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Integrated
KPS Knowledge Powered Solutions
Service Driven
KPS Knowledge Powered Solutions
Located
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Email Service
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Reporting Service
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Connected
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Subscription Service
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SC5

Case studies in your industry sector

Office Equipment
and Copiers

Toshiba

Toshiba embarks on
coast-to-coast roll out of tesseract's service centre.
Garage
and Forecourt
Washtec

No more wash day blues
for Washtec!
Instrumentation
and Machine Tools
Universal Medical Services
MicroPoise selects Tesseract's browser based service management system.
Medical
and Pharmaceutical
Innova

Tesseract's Service Centre System - The prescription for TDI's service success!
Security
and Fire Protection
G4S

Service Centre Software helps Group 4 Technology stay in control.
Support
Supporting
Field engineers can use the latest hand-held devices.

Remote Engineer Access.
Service engineers and administrators can access Service Centre from a wide range of equipment via the internet. This offers the most flexible working options for all users.

Data from your exiting systems
Optimise service levels by seeing your engineers locations in real-time. Map their position and deploy according to the very best geographical proximity.

Off-line processing.
Service Centre now incorporates the facility to allow off-line usage. This means that both the PDA and Laptop versions can store data locally and transfer or Sync the data when a signal available, all completely transparent to the user. All of the data to and from the field user is via a staging database that is updated real time and monitored by the call desk giving greater control and visibility.

Support
Great support
Our support team are there to help, and with training options to suit, Tesseract's support for both Users and System Administrators is second to none.
Support
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Service Management Software. Our unique field service management system that streamlines stock control, remote engineer access, call handling and service control. True SaaS.A web-based application, a field service software that delivers powerful management to companies field service systems and operations.

Subscription Service
Pay as you go
Take advantage of our monthly Pay-as-you-go Service.

Just a few of the companies already using our software:Tesseract Clients