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TesseractProviding software solutions
for over 25 years
Service Management Software

Tesseract Service Centre Core Components

Customer Assets
Toshiba

Total management of Multiple Customer Installations.

Call Control
Toshiba
Powerful call handling system.
Repair Centre
Toshiba
Controlled job reporting for single or multiple workshops.
Parts Centre
Toshiba
Multi-location inventory and stock control system.
Quote Centre
Toshiba
Prepare quotes that convert to a contract when the quote is accepted.
Remote Engineer Access
Toshiba
Full information flow directly between engineers and Service Centre.
Invoicing Module
Toshiba
Invoice from contract maintenance charges and billable calls.
Meter Billing
Toshiba
Fully integrated meter collection and invoicing.
Prospect Centre
Toshiba
Powerful sales enquiry and action follow-up system.
SC5

Service Center Product Features

Why SaaS?
KPS Knowledge Powered Solutions
Knowledgeable

KPS Knowledge Powered Solutions

Instantaneous (API)
KPS Knowledge Powered Solutions
Popular
KPS Knowledge Powered Solutions
Supporting
KPS Knowledge Powered Solutions
Integrated
KPS Knowledge Powered Solutions
Service Driven
KPS Knowledge Powered Solutions
Located
KPS Knowledge Powered Solutions
Email Service
KPS Knowledge Powered Solutions
Reporting Service
KPS Knowledge Powered Solutions
Connected
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Subscription Service
KPS Knowledge Powered Solutions
SC5

Case studies in your industry sector

Office Equipment
and Copiers

Toshiba

Toshiba embarks on
coast-to-coast roll out of tesseract's service centre.
Garage
and Forecourt
Washtec

No more wash day blues
for Washtec!
Instrumentation
and Machine Tools
Universal Medical Services
MicroPoise selects Tesseract's browser based service management system.
Medical
and Pharmaceutical
Innova

Tesseract's Service Centre System - The prescription for TDI's service success!
Security
and Fire Protection
G4S

Service Centre Software helps Group 4 Technology stay in control.
Support
Email Service
This flexible and powerful emailing device from Tesseract automates the sending and receiving of emails from Service Centre. Any event that takes place in Service Centre can be triggered in an email.

Information can be sent via email to any other email account.
Any type of activity on your service centre database can trigger an email, for example:
When Calls are logged
When Calls are closed
When Parts have been shipped

Customisable
The information required which generates the emails are controlled via database triggers, these triggers are fully customisable to your requirements. When the email service is installed all that is required is a valid email address and details of your email server.

Receive emails.
Not only can the service send emails it can also receive emails with or with out attachments. Some of the benefits of being able to receive emails are:
Automatically Log Calls
Call Updates via call notes
Closing Calls.

View our Email Service PDF.
Tesseract API PDF
Download:
Email-Service.pdf

Support
Great support
Our support team are there to help, and with training options to suit, Tesseract's support for both Users and System Administrators is second to none.
Support
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Service Management Software. Our unique field service management system that streamlines stock control, remote engineer access, call handling and service control. True SaaS.A web-based application, a field service software that delivers powerful management to companies field service systems and operations.

Subscription Service
Pay as you go
Take advantage of our monthly Pay-as-you-go Service.

Just a few of the companies already using our software:Tesseract Clients