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TesseractProviding software solutions
for over 25 years
Service Management Software

Tesseract Service Centre Core Components

Customer Assets
Toshiba

Total management of Multiple Customer Installations.

Call Control
Toshiba
Powerful call handling system.
Repair Centre
Toshiba
Controlled job reporting for single or multiple workshops.
Parts Centre
Toshiba
Multi-location inventory and stock control system.
Quote Centre
Toshiba
Prepare quotes that convert to a contract when the quote is accepted.
Remote Engineer Access
Toshiba
Full information flow directly between engineers and Service Centre.
Invoicing Module
Toshiba
Invoice from contract maintenance charges and billable calls.
Meter Billing
Toshiba
Fully integrated meter collection and invoicing.
Prospect Centre
Toshiba
Powerful sales enquiry and action follow-up system.
SC5

Service Center Product Features

Why SaaS?
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Knowledgeable

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Instantaneous (API)
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Popular
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Supporting
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Integrated
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Service Driven
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Located
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Email Service
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Reporting Service
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Connected
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Subscription Service
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SC5

Case studies in your industry sector

Office Equipment
and Copiers

Toshiba

Toshiba embarks on
coast-to-coast roll out of tesseract's service centre.
Garage
and Forecourt
Washtec

No more wash day blues
for Washtec!
Instrumentation
and Machine Tools
Universal Medical Services
MicroPoise selects Tesseract's browser based service management system.
Medical
and Pharmaceutical
Innova

Tesseract's Service Centre System - The prescription for TDI's service success!
Security
and Fire Protection
G4S

Service Centre Software helps Group 4 Technology stay in control.

Service Centre 5.
A true end-to-end web product. Developed using Microsoft.Net technology, SC 5.0 is a browser based software supporting a range of databases and allowing for a 'zero footprint client'.

Repair Centre
Toshiba
Controlled job reporting for single or multiple workshops.
Service Manager
Repair Center PDF

Repair Center

Repair Center is the tesseract workshop system. It can be used both as standalone and in conjunction with the call control module. Service calls can, in fact, be logged on the system and moved to the workshop.

Using information from the Customer Assets module, Repair Center allows the user to enter, update, complete and ship workshop jobs. Using the booking in wizard these jobs can be entered individually or in a batch with the system checking such detail warranty and contract status.

Each job is assigned a number, a job type and a flow code. The flow code allowing the user to predefine the route any job takes through the workshop. The system also allows for equipment, not previously recorded, to be entered as a job and this information added to the asset database as a serialised product.

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Clients comment...

"The new system will enhance our overall service offerings and allow Westcon to better managed our spares & stock utilization processes."

Weston

Tesseract News

Regular news & updates sent to you by email.

Instron


Just a few of the companies already using our software:Tesseract Clients