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TesseractProviding software solutions
for over 25 years
Service Management Software

Tesseract Service Centre Core Components

Customer Assets
Toshiba

Total management of Multiple Customer Installations.

Call Control
Toshiba
Powerful call handling system.
Repair Centre
Toshiba
Controlled job reporting for single or multiple workshops.
Parts Centre
Toshiba
Multi-location inventory and stock control system.
Quote Centre
Toshiba
Prepare quotes that convert to a contract when the quote is accepted.
Remote Engineer Access
Toshiba
Full information flow directly between engineers and Service Centre.
Invoicing Module
Toshiba
Invoice from contract maintenance charges and billable calls.
Meter Billing
Toshiba
Fully integrated meter collection and invoicing.
Prospect Centre
Toshiba
Powerful sales enquiry and action follow-up system.
SC5

Service Center Product Features

Why SaaS?
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Knowledgeable

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Instantaneous (API)
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Popular
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Supporting
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Integrated
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Service Driven
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Located
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Email Service
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Reporting Service
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Connected
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Subscription Service
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SC5

Case studies in your industry sector

Office Equipment
and Copiers

Toshiba

Toshiba embarks on
coast-to-coast roll out of tesseract's service centre.
Garage
and Forecourt
Washtec

No more wash day blues
for Washtec!
Instrumentation
and Machine Tools
Universal Medical Services
MicroPoise selects Tesseract's browser based service management system.
Medical
and Pharmaceutical
Innova

Tesseract's Service Centre System - The prescription for TDI's service success!
Security
and Fire Protection
G4S

Service Centre Software helps Group 4 Technology stay in control.

Service Centre 5.
A true end-to-end web product. Developed using Microsoft.Net technology, SC 5.0 is a browser based software supporting a range of databases and allowing for a 'zero footprint client’.

Quote Centre
Toshiba
Prepare quotes that convert to a contract when the quote is accepted.
Service Manager
Quote Center PDF

Quote Center

The Quote Center module is designed to permit collection of prospect data and preparation of quotes.

The Quote Center format is simple for the Sales team to enter but sufficiently structured for it to be easily converted to a Contract when the Quote is accepted.

To minimise user training the module is based around Wizards for Quote generation and Acceptance. Each wizard takes the user through simple entry screens in a logical sequence, prompting for user input where required.

A new Quote can be based upon an existing Contract, a previous Quote or entered data. Where available, it is possible to capture detail down to the level of accurate Site schedules including Serial Numbers but, where data is limited, it will accept simple listings of quantities against each product type. In the latter case, the user is prompted to collect the missing data only when the quote is accepted. Quote Terms permit structured pricing, from a standard 'price book', using up to five factors based on Cover, Service level, Routine maintenance, plus user defined factors.

Download PDF

Clients comment...

"Having information on such a phenomenal number of products in a series of disparate databases simply was not feasible, so, we decided to invest in a single system that would bring everything together."

Rod Reeder - UMS

Tesseract News

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Instron


Just a few of the companies already using our software:Tesseract Clients