UK Tel: +44 (0)1494 465 066 | USA Tel: 703 437 4230
 
TesseractProviding software solutions
for over 25 years
Service Management Software

Tesseract Service Centre Core Components

Customer Assets
Toshiba

Total management of Multiple Customer Installations.

Call Control
Toshiba
Powerful call handling system.
Repair Centre
Toshiba
Controlled job reporting for single or multiple workshops.
Parts Centre
Toshiba
Multi-location inventory and stock control system.
Quote Centre
Toshiba
Prepare quotes that convert to a contract when the quote is accepted.
Remote Engineer Access
Toshiba
Full information flow directly between engineers and Service Centre.
Invoicing Module
Toshiba
Invoice from contract maintenance charges and billable calls.
Meter Billing
Toshiba
Fully integrated meter collection and invoicing.
Prospect Centre
Toshiba
Powerful sales enquiry and action follow-up system.
SC5

Service Center Product Features

Why SaaS?
KPS Knowledge Powered Solutions
Knowledgeable

KPS Knowledge Powered Solutions

Instantaneous (API)
KPS Knowledge Powered Solutions
Popular
KPS Knowledge Powered Solutions
Supporting
KPS Knowledge Powered Solutions
Integrated
KPS Knowledge Powered Solutions
Service Driven
KPS Knowledge Powered Solutions
Located
KPS Knowledge Powered Solutions
Email Service
KPS Knowledge Powered Solutions
Reporting Service
KPS Knowledge Powered Solutions
Connected
KPS Knowledge Powered Solutions
Subscription Service
KPS Knowledge Powered Solutions
SC5

Case studies in your industry sector

Office Equipment
and Copiers

Toshiba

Toshiba embarks on
coast-to-coast roll out of tesseract's service centre.
Garage
and Forecourt
Washtec

No more wash day blues
for Washtec!
Instrumentation
and Machine Tools
Universal Medical Services
MicroPoise selects Tesseract's browser based service management system.
Medical
and Pharmaceutical
Innova

Tesseract's Service Centre System - The prescription for TDI's service success!
Security
and Fire Protection
G4S

Service Centre Software helps Group 4 Technology stay in control.

Service Centre 5.
A true end-to-end web product. Developed using Microsoft.Net technology, SC 5.0 is a browser based software supporting a range of databases and allowing for a 'zero footprint client'.

Case studies in your
industry sector:

Refrigeration and Air Conditioning

Westcon Telecommunications
Toshiba Case Study PDF

Best-in-class browser-based service management system for market leader Westcon

Westcon Telecommunications, a market leader in the value-added distribution of voice, data and converged communications solutions, has replaced its existing customer service software in favour of Tesseract's browser-based Service Center service management system.

The result, it says, will be enhanced overall service offerings and better managed spares/stock utilisation processes, as well as improved channel partner support and increased resource utilisation and staff job satisfaction.

Westcon has purchased all the core modules of Service Center, Customer Assets, Call Control, Parts Center, Repair Center, Quote Center and Prospect Center - in addition to the system's Remote Engineer Suite and Web-based Client Support options.

The system's remote communications functionality is forecast by Westcon to generate real business benefits: the company's service professionals will be able to use a myriad of mobile communications technologies - laptops, Nokia devices, WAP 'phones, XDAs, BlackBerry communicators or tablet PCs - for timely access to real data. Westcon's resellers and clients will be able to use the browser-based accessibility for 24x7 visibility of the company's customer service offerings.

The company - which serves a network of over 250 resellers throughout the UK, Eire and Benelux - offers 'a fresh approach to converged communications and IT' via best-in-class technologies from vendors such as Avaya, BT Network Services, Mitel, Nortel and Samsung Electronics.

At the heart of its IT strategy is the Sage Line 500 Enterprise Solution Suite (ERP) which is supported by Five Go Live (FGL), a business software solution specialist that as a Sage Business Partner sells, implements and supports/maintains Sage Line 500 and Sage MMS, and enables clients to maximise software-based business solutions.

Westcon Telecommunications engaged FGL for help in identifying improvements to its service activities by implementing a solution that would integrate with and support its legacy ERP system and complement its IT strategy.

After reviewing Westcon's existing customer service software and identifying its strengths, weaknesses and suitability for purpose, FGL received several service systems and selected Tesseract's Service Center as the most complete and future-proof solution for Westcon's needs.

The investment in an initial 25-user licence of Service Center is one of a number of strategic and efficiency enhancement strategies that Westcon and FGL are engaged in over the next six-nine months.

Download PDF

Clients comment...

"It was the system's sub-contractor/vendor contract functionality that was most appealing, this addresses a large part of our business, which no other software application did nearly as well as Service Center."

Roger Viani - TDI Inova

Tesseract News

Regular news & updates sent to you by email.

Instron


Just a few of the companies already using our software:Tesseract Clients