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TesseractProviding software solutions
for over 25 years
Service Management Software

Tesseract Service Centre Core Components

Customer Assets
Toshiba

Total management of Multiple Customer Installations.

Call Control
Toshiba
Powerful call handling system.
Repair Centre
Toshiba
Controlled job reporting for single or multiple workshops.
Parts Centre
Toshiba
Multi-location inventory and stock control system.
Quote Centre
Toshiba
Prepare quotes that convert to a contract when the quote is accepted.
Remote Engineer Access
Toshiba
Full information flow directly between engineers and Service Centre.
Invoicing Module
Toshiba
Invoice from contract maintenance charges and billable calls.
Meter Billing
Toshiba
Fully integrated meter collection and invoicing.
Prospect Centre
Toshiba
Powerful sales enquiry and action follow-up system.
SC5

Service Center Product Features

Why SaaS?
KPS Knowledge Powered Solutions
Knowledgeable

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Instantaneous (API)
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Popular
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Supporting
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Integrated
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Service Driven
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Located
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Email Service
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Reporting Service
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Connected
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Subscription Service
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SC5

Case studies in your industry sector

Office Equipment
and Copiers

Toshiba

Toshiba embarks on
coast-to-coast roll out of tesseract's service centre.
Garage
and Forecourt
Washtec

No more wash day blues
for Washtec!
Instrumentation
and Machine Tools
Universal Medical Services
MicroPoise selects Tesseract's browser based service management system.
Medical
and Pharmaceutical
Innova

Tesseract's Service Centre System - The prescription for TDI's service success!
Security
and Fire Protection
G4S

Service Centre Software helps Group 4 Technology stay in control.

Service Centre 5.
A true end-to-end web product. Developed using Microsoft.Net technology, SC 5.0 is a browser based software supporting a range of databases and allowing for a 'zero footprint client'.

Waahtec

Case studies in your
industry sector:

Garage and Forecourt

Toshiba Case Study PDF

No more wash day blues for Washtec!

With a wide customer base, WashTec operates a complex business: car wash hardware is imported (multi-currency); machines are sold/supplied on a shared revenue basis; chemicals are supplied; machines are repaired/maintained/refurbished and there are various types of contract and non-contract.

"Our old service management system couldn't give us the quality and quantity of information we required," says the company. "Our customers were increasingly pressurising us to produce performance tables - we needed detailed management data concerning call and first - fix rates, and response times."

It was decided that a user friendly system was needed to replace the existing set-up, which ran on a PC that acted as a file server feeding a mixture of dumb terminals (PC's). And Tesseract "was the only system that caught our eye. It was an 'understandable' service management tool that was relevant to our business".

The result? As well as a more streamlined service and accounting operation, one of the most important benefits is that WashTec now has a real-time picture of the total operation.

"Call despatch, contract report times and parts used, for example, are all up-to-date, and we can call off management reports knowing that the data is a true reflection of what is really happening."

"Also, we can view costs on a daily basis by any combination - whether by service engineer, equipment type or parts used, or a mixture of these". "It means we are in total control."

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Clients comment...

"It was the system's sub-contractor/vendor contract functionality that was most appealing, this addresses a large part of our business, which no other software application did nearly as well as Service Center."

Roger Viani - TDI Inova

Tesseract News

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Instron


Just a few of the companies already using our software:Tesseract Clients