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TesseractProviding software solutions
for over 25 years
Service Management Software

Tesseract Service Centre Core Components

Customer Assets
Toshiba

Total management of Multiple Customer Installations.

Call Control
Toshiba
Powerful call handling system.
Repair Centre
Toshiba
Controlled job reporting for single or multiple workshops.
Parts Centre
Toshiba
Multi-location inventory and stock control system.
Quote Centre
Toshiba
Prepare quotes that convert to a contract when the quote is accepted.
Remote Engineer Access
Toshiba
Full information flow directly between engineers and Service Centre.
Invoicing Module
Toshiba
Invoice from contract maintenance charges and billable calls.
Meter Billing
Toshiba
Fully integrated meter collection and invoicing.
Prospect Centre
Toshiba
Powerful sales enquiry and action follow-up system.
SC5

Service Center Product Features

Why SaaS?
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Knowledgeable

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Instantaneous (API)
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Popular
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Supporting
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Integrated
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Service Driven
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Located
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Email Service
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Reporting Service
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Connected
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Subscription Service
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SC5

Case studies in your industry sector

Office Equipment
and Copiers

Toshiba

Toshiba embarks on
coast-to-coast roll out of tesseract's service centre.
Garage
and Forecourt
Washtec

No more wash day blues
for Washtec!
Instrumentation
and Machine Tools
Universal Medical Services
MicroPoise selects Tesseract's browser based service management system.
Medical
and Pharmaceutical
Innova

Tesseract's Service Centre System - The prescription for TDI's service success!
Security
and Fire Protection
G4S

Service Centre Software helps Group 4 Technology stay in control.

Service Centre 5.
A true end-to-end web product. Developed using Microsoft.Net technology, SC 5.0 is a browser based software supporting a range of databases and allowing for a 'zero footprint client'.

Case studies in your
industry sector:

Office Equipment and Copiers

Toshiba
Toshiba Case Study PDF

Toshiba embarkson coast-to-coast roll out of Tesseract’s Service Center.

Toshiba America Business Solutions (TABS), one of the world's leading manufacturers and suppliers of electronic office equipment, has commenced its North America coast-to-coast roll-out of Tesseract's browser-based Service Center service management system eventually involving a total of 1,478 users throughout the United States.

The massive implementation programme will create a uniform platform for improved customer support from the dealer network supplying and servicing Toshiba copiers, faxes and printers, while also giving TABS management increased visibility and, therefore, control of all inventory, service and contracts information.

Tesseract's Service Center is scheduled to be implemented at 22 dealer sites and will involve 378 users as well as 1,100 field technicians, who will be able to communicate with their host systems via the software's Remote Engineer Access functionality.

Service Center's step-by-step implementation programme has seen Toshiba dealers in Colorado and Kentucky go live with the system and the software is now scheduled to be implemented at three more sites this year.

TABS's dealer channel currently numbers 14 companies with 86 branches throughout the US. The plan is to extend that to 22 dealers within two years and, according to Denise O'Donnell, director of application development at TABS, Tesseract's Service Center software is key to the operations continued success.

"Service Center will not only provide more effective call allocation and distribution and improve the management of spares (parts request), but it will also improve the efficiency of invoicing," she says.

"In addition, from an overall business perspective we will have one common platform for all our dealers. This will make it so much easier for us to incorporate new acquisitions while also leveraging corporate IT support and operational resources."

The TABS business is based on an end-to-end Oracle database and because the company's IT objective is a fully integrated system versus best-of-breed, it was a diversion from the TABS plan to interface a product such as Tesseract.

"Tesseract's Service Center was chosen because of its ability to effectively manage meter business and integrate seamlessly with our Oracle accounts," adds Denise O'Donnell.
Due to Service Center's underlying browser-based technology, TABS is using a third party
to host its entire Oracle-Tesseract IT infrastructure, and is thus gaining 24x7 availability in the bargain.

The system's browser-based capabilities are highlighted by TABS as having particular benefits, and the intention is for the field engineers to make full use of this functionality via PDAs, laptops or WAP devices, depending on regional communication coverage.

Download PDF

Clients comment...

"It was the system's sub-contractor/vendor contract functionality that was most appealing, this addresses a large part of our business, which no other software application did nearly as well as Service Center."

Roger Viani - TDI Inova

Tesseract News

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Instron


Just a few of the companies already using our software:Tesseract Clients