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TesseractProviding software solutions
for over 25 years
Service Management Software

Tesseract Service Centre Core Components

Customer Assets
Toshiba

Total management of Multiple Customer Installations.

Call Control
Toshiba
Powerful call handling system.
Repair Centre
Toshiba
Controlled job reporting for single or multiple workshops.
Parts Centre
Toshiba
Multi-location inventory and stock control system.
Quote Centre
Toshiba
Prepare quotes that convert to a contract when the quote is accepted.
Remote Engineer Access
Toshiba
Full information flow directly between engineers and Service Centre.
Invoicing Module
Toshiba
Invoice from contract maintenance charges and billable calls.
Meter Billing
Toshiba
Fully integrated meter collection and invoicing.
Prospect Centre
Toshiba
Powerful sales enquiry and action follow-up system.
SC5

Service Center Product Features

Why SaaS?
KPS Knowledge Powered Solutions
Knowledgeable

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Instantaneous (API)
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Popular
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Supporting
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Integrated
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Service Driven
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Located
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Email Service
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Reporting Service
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Connected
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Subscription Service
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SC5

Case studies in your industry sector

Office Equipment
and Copiers

Toshiba

Toshiba embarks on
coast-to-coast roll out of tesseract's service centre.
Garage
and Forecourt
Washtec

No more wash day blues
for Washtec!
Instrumentation
and Machine Tools
Universal Medical Services
MicroPoise selects Tesseract's browser based service management system.
Medical
and Pharmaceutical
Innova

Tesseract's Service Centre System - The prescription for TDI's service success!
Security
and Fire Protection
G4S

Service Centre Software helps Group 4 Technology stay in control.

Service Centre 5.
A true end-to-end web product. Developed using Microsoft.Net technology, SC 5.0 is a browser based software supporting a range of databases and allowing for a 'zero footprint client'.

Case studies in your
industry sector:

Garage and Forecourt

Istobal
Toshiba Case Study PDF

Tesseract’s browser based software makes service management a ‘roll-over’ for Istobal!

When car wash roll-over systems and equipment specialist Istobal UK set its sights on a service management software solution that would enhance its operations, it wanted nothing less than one that would bring value to the whole company.

The answer, it decided, was Tesseract's browser-based Service Center. "We are a fairly new company, a subsidiary of Istobal in Spain, with a service operation that is very much under our own control, so it was important that we replaced our legacy system with a beginning-to-end solution," says service manager Jon Hill.

"We chose Tesseract in order to surmount the shortcomings of the old system and give us automated reporting and invoicing, for example."

Jon Hill is impressed with the system's Web-enabled features, which allow the company remote access to its 24 UK-based engineers who are now reporting back in real time on jobs completed.

"Not only has this reduced paperwork, but it has also enabled us to have much greater control over our contracts and in-vehicle stock, as well as the performance of our engineers and company overall," he adds.

"Service Center gives us true reporting, so we know exactly how we are doing in terms of first-time fixes and other performance measurements."

Istobal UK, based at Rushock in Worcestershire, also favoured Tesseract over other solutions because it already had an established base in the car wash industry.

"I was aware of Service Center's reputation and that Tesseract had a great deal of experience in our sector. Now the new Web version has taken things to a higher level.

"Most importantly for us, we want to be able to control our overheads and we foresee that Service Center will help us to keep these very well defined in the future.

Download PDF

Clients comment...

"It was the system's sub-contractor/vendor contract functionality that was most appealing, this addresses a large part of our business, which no other software application did nearly as well as Service Center."

Roger Viani - TDI Inova

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Instron


Just a few of the companies already using our software:Tesseract Clients