UK Tel: +44 (0)1494 465 066 | USA Tel: 703 437 4230
TesseractProviding software solutions
for over 25 years
Service Management Software

Tesseract Service Centre Core Components

Customer Assets

Total management of Multiple Customer Installations.

Call Control
Powerful call handling system.
Repair Centre
Controlled job reporting for single or multiple workshops.
Parts Centre
Multi-location inventory and stock control system.
Quote Centre
Prepare quotes that convert to a contract when the quote is accepted.
Remote Engineer Access
Full information flow directly between engineers and Service Centre.
Invoicing Module
Invoice from contract maintenance charges and billable calls.
Meter Billing
Fully integrated meter collection and invoicing.
Prospect Centre
Powerful sales enquiry and action follow-up system.

Service Center Product Features

Why SaaS?
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Instantaneous (API)
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Service Driven
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Email Service
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Reporting Service
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Subscription Service
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Case studies in your industry sector

Office Equipment
and Copiers


Toshiba embarks on
coast-to-coast roll out of tesseract's service centre.
and Forecourt

No more wash day blues
for Washtec!
and Machine Tools
Universal Medical Services
MicroPoise selects Tesseract's browser based service management system.
and Pharmaceutical

Tesseract's Service Centre System - The prescription for TDI's service success!
and Fire Protection

Service Centre Software helps Group 4 Technology stay in control.

Service Centre 5.
A true end-to-end web product. Developed using Microsoft.Net technology, SC 5.0 is a browser based software supporting a range of databases and allowing for a 'zero footprint client'.

Case studies in your
industry sector:

Garage and Forecourt

Toshiba Case Study PDF

Tesseract’s browser based software makes service management a ‘roll-over’ for Istobal!

When car wash roll-over systems and equipment specialist Istobal UK set its sights on a service management software solution that would enhance its operations, it wanted nothing less than one that would bring value to the whole company.

The answer, it decided, was Tesseract's browser-based Service Center. "We are a fairly new company, a subsidiary of Istobal in Spain, with a service operation that is very much under our own control, so it was important that we replaced our legacy system with a beginning-to-end solution," says service manager Jon Hill.

"We chose Tesseract in order to surmount the shortcomings of the old system and give us automated reporting and invoicing, for example."

Jon Hill is impressed with the system's Web-enabled features, which allow the company remote access to its 24 UK-based engineers who are now reporting back in real time on jobs completed.

"Not only has this reduced paperwork, but it has also enabled us to have much greater control over our contracts and in-vehicle stock, as well as the performance of our engineers and company overall," he adds.

"Service Center gives us true reporting, so we know exactly how we are doing in terms of first-time fixes and other performance measurements."

Istobal UK, based at Rushock in Worcestershire, also favoured Tesseract over other solutions because it already had an established base in the car wash industry.

"I was aware of Service Center's reputation and that Tesseract had a great deal of experience in our sector. Now the new Web version has taken things to a higher level.

"Most importantly for us, we want to be able to control our overheads and we foresee that Service Center will help us to keep these very well defined in the future.

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Clients comment...

"It was the system's sub-contractor/vendor contract functionality that was most appealing, this addresses a large part of our business, which no other software application did nearly as well as Service Center."

Roger Viani - TDI Inova

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Just a few of the companies already using our software:Tesseract Clients