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TesseractProviding software solutions
for over 25 years
Service Management Software

Tesseract Service Centre Core Components

Customer Assets
Toshiba

Total management of Multiple Customer Installations.

Call Control
Toshiba
Powerful call handling system.
Repair Centre
Toshiba
Controlled job reporting for single or multiple workshops.
Parts Centre
Toshiba
Multi-location inventory and stock control system.
Quote Centre
Toshiba
Prepare quotes that convert to a contract when the quote is accepted.
Remote Engineer Access
Toshiba
Full information flow directly between engineers and Service Centre.
Invoicing Module
Toshiba
Invoice from contract maintenance charges and billable calls.
Meter Billing
Toshiba
Fully integrated meter collection and invoicing.
Prospect Centre
Toshiba
Powerful sales enquiry and action follow-up system.
SC5

Service Center Product Features

Why SaaS?
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Knowledgeable

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Instantaneous (API)
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Popular
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Supporting
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Integrated
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Service Driven
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Located
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Email Service
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Reporting Service
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Connected
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Subscription Service
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SC5

Case studies in your industry sector

Office Equipment
and Copiers

Toshiba

Toshiba embarks on
coast-to-coast roll out of tesseract's service centre.
Garage
and Forecourt
Washtec

No more wash day blues
for Washtec!
Instrumentation
and Machine Tools
Universal Medical Services
MicroPoise selects Tesseract's browser based service management system.
Medical
and Pharmaceutical
Innova

Tesseract's Service Centre System - The prescription for TDI's service success!
Security
and Fire Protection
G4S

Service Centre Software helps Group 4 Technology stay in control.

Service Centre 5.
A true end-to-end web product. Developed using Microsoft.Net technology, SC 5.0 is a browser based software supporting a range of databases and allowing for a 'zero footprint client'.

Case studies in your
industry sector:

Medical and Pharmaceutical

Huntleigh Healthcare
Toshiba Case Study PDF

Tesseract service center software completes the customer care picture for Huntleigh Healthcare!

Superlative customer service is of equal importance to high-quality product design and manufacture in maintaining Huntleigh Healthcare's reputation as a world leader in the non-invasive health care market.

According to controller Rod Reeder, the Tesseract software will add a new dimension not only to the level of effectiveness and efficiency in the way in which service calls are handled both by the in-house service desk and its team of remote service technicians, "but the software's reporting capabilities will also allow us and our customers to compile and present data that will certainly exceed the various regulatory inspection demands that users of these medical equipment 'assets' are required to meet."

Specialising in X-ray and biomedical equipment sales and service, UMS's step-by-step implementation of five seats of Service Center went live as soon as all relevant customer data had been entered on to the system and 10 to 15 of its remote service technicians had been armed with laptops, for remote call receipt, reporting and call closure.

From now on, says Rod Reeder, the company plans to allow customers to use the browser-based functionality to access relevant areas of the Service Center database, to enable them to gain real-time views of events. Rod Reeder explains that the switch to the Tesseract software was prompted by a huge hike in service activity, which has ballooned since the company added biomedical equipment to its portfolio of services.

The company offers a range of service options (24x7 routine and preventative maintenance included) to hospitals, doctors offices and veterinary clinics across a myriad of radiology and biomedical equipment from the whole gamut of world-class manufacturers and, by definition, has therefore to handle an enormous number and diversified range of equipment lines and individual part numbers. "Being a vendor-neutral, service-orientated organisation, having information on such a phenomenal number of products in a series of disparate databases simply was not feasible," he says, "so, we decided to invest in a single system that would bring everything together.

"Tesseract's Service Center was the system that offered the most complete picture, with easy-to-use modules for our call management, customer assets, parts and invoicing needs. Of course, its browser-based facility was also of great appeal, in terms of both our engineers' activities and for our customers, too.

"The end result of our investment in Service Center will be a more effective service offering and improved customer service. And that is worth every dollar we're investing."

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Clients comment...

"It was the system's sub-contractor/vendor contract functionality that was most appealing, this addresses a large part of our business, which no other software application did nearly as well as Service Center."

Roger Viani - TDI Inova

Tesseract News

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Instron


Just a few of the companies already using our software:Tesseract Clients