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TesseractProviding software solutions
for over 25 years
Service Management Software

Tesseract Service Centre Core Components

Customer Assets
Toshiba

Total management of Multiple Customer Installations.

Call Control
Toshiba
Powerful call handling system.
Repair Centre
Toshiba
Controlled job reporting for single or multiple workshops.
Parts Centre
Toshiba
Multi-location inventory and stock control system.
Quote Centre
Toshiba
Prepare quotes that convert to a contract when the quote is accepted.
Remote Engineer Access
Toshiba
Full information flow directly between engineers and Service Centre.
Invoicing Module
Toshiba
Invoice from contract maintenance charges and billable calls.
Meter Billing
Toshiba
Fully integrated meter collection and invoicing.
Prospect Centre
Toshiba
Powerful sales enquiry and action follow-up system.
SC5

Service Center Product Features

Why SaaS?
KPS Knowledge Powered Solutions
Knowledgeable

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Instantaneous (API)
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Popular
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Supporting
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Integrated
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Service Driven
KPS Knowledge Powered Solutions
Located
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Email Service
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Reporting Service
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Connected
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Subscription Service
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SC5

Case studies in your industry sector

Office Equipment
and Copiers

Toshiba

Toshiba embarks on
coast-to-coast roll out of tesseract's service centre.
Garage
and Forecourt
Washtec

No more wash day blues
for Washtec!
Instrumentation
and Machine Tools
Universal Medical Services
MicroPoise selects Tesseract's browser based service management system.
Medical
and Pharmaceutical
Innova

Tesseract's Service Centre System - The prescription for TDI's service success!
Security
and Fire Protection
G4S

Service Centre Software helps Group 4 Technology stay in control.

Service Centre 5.
A true end-to-end web product. Developed using Microsoft.Net technology, SC 5.0 is a browser based software supporting a range of databases and allowing for a 'zero footprint client'.

Case studies in your
industry sector:

Security and Fire Protection

Chubbsafes
Toshiba Case Study PDF

Chubbsafes takes the safe route to service success with tesseract software

Chubbsafes - now part of the international security group Gunnebo - is renowned worldwide for providing solutions for cash and valuable storage, data and document protection.

It boasts a diverse customer base, ranging from small commercial companies to the largest financial institutions.

Chubbsafes has to be sure the technology that drives its service operations is equally secure and uncompromised, which is why it has opted for Tesseract Service Center, the browser-based version of this leading software solution.

"Prior to Tesseract, we just had a standard service module within our existing ERP system," says financial director Richard Baker, "but we wanted to introduce a proper, fully functioning service management solution.

This will provide the real-time access our engineers need, which wasn't possible before."
A key consideration for Chubbsafes was the option to rent Tesseract, rather than purchase the system outright.

"By renting, we were able to make that decision locally, in budgetary terms, rather than having to go through the group approvals process. That has given us a fast and flexible way to manage things."

Tesseract has provided the company with the right tools to handle service calls on behalf of its 50 engineers across the UK.

"We didn't have call-handling software previously. Instead, a service order would go on the system, but there was no concept of call logging or escalation. Now we have real-time scheduling."

Chubbsafes will also interface Tesseract to the ERP system for invoicing and billing, so it is fully integrated with all aspects of service. "And we are planning on rolling out PDAs to our engineers next year, which will make communications more sophisticated and instant."

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Clients comment...

"It was the system's sub-contractor/vendor contract functionality that was most appealing, this addresses a large part of our business, which no other software application did nearly as well as Service Center."

Roger Viani - TDI Inova

Tesseract News

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Instron


Just a few of the companies already using our software:Tesseract Clients